OUC IT Services Tier II (PT Support)

The Tier II technician provides direct technical support for the District’s 911 and 311 call floors, per OUC’s mission to ensure uninterrupted operation of 91/311-critical applications, hardware, and communication systems. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers. In addition, the technician supports t…