Outbound Sales & Customer Support Representative

Outbound Sales & Customer Support Representative

Location: Remote (LATAM)
Schedule: Full-time, aligned to U.S. business hours

About the Role
Our client's team is busy with daily order fulfillment, customer support, and inventory projects, so new leads don't always get contacted as quickly as they should. We're looking for an outbound sales representative to take ownership of lead follow-up and make sure no lead is left waiting. When lead volume is low, you'll support the team with customer and operational tasks.

Responsibilities

Make outbound sales calls to new leads and follow up with prospects who have shown interest
Introduce the company's services, answer questions, and move prospects to the next step (quote, meeting, or onboarding)
Qualify leads and update their status and notes in the CRM
Keep a consistent follow-up cadence by phone, email, and text so no lead goes cold
Review incoming client requests daily and respond or route them to the right person
Support customer service by answering inquiries and following up on open issues
Assist with order-related and inventory project tasks when lead volume is low
Report on calls made, leads contacted, and conversions

Requirements

1+ years of experience in outbound sales, telemarketing, lead generation, or call center work
Strong spoken and written English with clear pronunciation and a confident phone presence
Comfortable with high call volume and handling rejection
Customer service experience and a friendly, professional manner
Organized, with strong follow-up habits and attention to detail
Ability to switch between sales calls and support tasks as priorities change
Comfortable using a CRM, email, and phone or dialer systems
Reliable computer, noise-cancelling headset, and stable internet with a backup

Nice to Have

Experience in e-commerce, logistics, fulfillment, or warehouse-related businesses
Experience with inventory or order management tools
Bilingual English/Spanish

Location: Remote - Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Uruguay

Skills required for this job:

• Call center
• Customer relationship management (CRM)
• Customer service
• E-commerce
• Inventory management
• Lead generation
• Logistics
• Order management
• Outbound sales
• Telemarketing