Outlet Manager

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.

• Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
• Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
• Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
• Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
• Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
• Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
• Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
• Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
• Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
• Perform other duties as assigned in support of business needs.

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
• Proven experience managing point of sale (POS) systems and related technology platforms
• Proficiency with Microsoft Windows applications and general computer literacy
• Excellent communication and organizational skills with strong attention to detail
• Demonstrated problem-solving and conflict resolution abilities
• Strong interpersonal skills with the ability to work collaboratively across all organizational levels
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
• Knowledge of food safety regulations, health codes, and sanitation best practices
• Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
• Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
• Ability to remain calm, courteous, and empathetic when addressing challenging situations

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Schedule: Varies (mainly PM)

Pay Range: $90,000 - $100,000 annually

Hiring Process & Timeline: To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:

• First-Round Interviews - Candidates selected to move forward will be invited to interview on Friday, 8/28 through Thursday, 9/03, between 11:00AM and 4:00PM.
• Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Friday, 9/04 and Saturday, 9/12, between 9:00AM and 6:00PM.
• Final Interviews - Candidates advancing to the final stage should plan to be available between Monday, 9/14 and Friday, 9/18, between 9:00AM and 2:00PM.
• Hiring Decision - A final hiring decision is expected shortly after the final interview stage.

Interview timing may be adjusted based on scheduling availability.