Outlet Manager

Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

Analyze and submit month-end reports and identify deviation from business plan goals

Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Build a good relationship with guests or regular companies .

Handle guests’ complaints and comments tactfully and efficiently

Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

Maintain department communication logbook and updated notice board

Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Ensure that health, safety and security procedures are in place in the outlet

Attend all briefings, meetings and trainings as assigned by management

Perform proper handover and communication to the next shift

Assist other food & beverage outlets with their operations during peak times or when required

Secondary / High school education

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Minimum 2 years of relevant experience in a similar capacity

Good working knowledge of MS Excel, Word, & PowerPoint