Outlet Manager

We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.

• Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
• Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence
• Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
• Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences
• Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures
• Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution
• Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service
• Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices
• Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings
• Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality
• Ensure strict adherence to all safety, sanitation, and food handling policies and procedures
• Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members
• Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment
• Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy
• Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals
• Maintain detailed records and documentation related to operations, staffing, and financial transactions
• Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Required Qualifications:

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field
• Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management
• Proven track record of successfully managing P&L statements and achieving financial targets
• Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
• Proficiency in hospitality management software and point-of-sale (POS) systems
• Strong communication and interpersonal skills in English; additional languages preferred
• Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations
• Strong proficiency in Microsoft Windows applications and general computer literacy
• Excellent written and spoken English communication skills
• Outstanding organizational and time management abilities
• Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions
• Ability to work effectively under pressure in a fast-paced, dynamic environment
• Ability to remain calm, courteous, and focused on guest needs at all times
• High level of responsibility, reliability, and professional integrity
• Demonstrated success in revenue management and cost optimization initiatives
• Knowledge of inventory management systems and vendor relationship management

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.