Outlet Manager All Day Dining - Fairmont Agra
- Oversee the daily operations of the All Day Dining outlet, ensuring seamless service delivery and adherence to Fairmont's luxury hospitality standards
- Manage and supervise the dining team, including servers, kitchen staff, and support personnel, whilst fostering a positive and professional work environment
- Develop and implement operational strategies to maximise revenue, optimise costs, and enhance profitability of the outlet
- Ensure consistent delivery of exceptional culinary experiences and service quality in accordance with established standard operating procedures
- Monitor food and beverage inventory, manage stock levels, and coordinate with procurement to maintain optimal supplies
- Maintain rigorous health, safety, and hygiene standards, ensuring full compliance with local regulations and Fairmont policies
- Conduct regular staff training and development programmes to enhance service excellence, product knowledge, and customer engagement skills
- Analyse guest feedback and implement corrective measures to continuously improve service quality and guest satisfaction
- Manage guest relations and handle complaints professionally, ensuring swift resolution and guest retention
- Prepare and present regular performance reports, including financial analysis, occupancy rates, and operational metrics to senior management
- Collaborate with the culinary team to develop innovative menus, seasonal offerings, and special dining experiences
- Coordinate with other departments (housekeeping, front office, marketing) to ensure integrated guest experiences and cross-departmental support
- Implement cost control measures, manage budgets effectively, and identify opportunities for operational efficiency improvements
- Ensure the outlet maintains an inviting ambiance through proper maintenance of facilities, décor, and dining equipment
- Minimum 7-8 years of experience in food and beverage management, with at least 3 years in a supervisory or management role within a luxury hospitality environment
- Proven track record of successfully managing full-service dining outlets with revenue responsibility
- Strong knowledge of food safety, hygiene standards, and compliance with local health and safety regulations
- Excellent leadership and people management skills with the ability to motivate and develop diverse teams
- Proficiency in financial management, budgeting, and P&L analysis
- Demonstrated expertise in guest relations and complaint resolution
- Fluency in English; additional language proficiency is advantageous
- Proficiency in hospitality management systems and point-of-sale (POS) software
- Diploma or degree in Hotel Management, Hospitality Management, or Food and Beverage Management
- Experience working with luxury hotel brands or Michelin-starred establishments
- Experience in revenue management and yield optimisation strategies
- Demonstrated success in implementing operational efficiency improvements and cost control measures
- Strong organisational and time management skills with the ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills with a customer-centric approach
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities