Outlet Manager
Job Description & Requirements
Job Summary
Manage outlet operations by rostering, hiring, training staff, enforcing SOPs, overseeing inventory and maintenance, driving sales, and supporting HR functions to ensure efficient, compliant, and high-performing team delivery.
Responsibilities
- Create and manage staff rosters to ensure adequate coverage during shifts
- Recruit and train staff to meet operational standards and company culture
- Enforce and retrain staff on Standard Operating Procedures (SOP) to maintain compliance and quality
- Update SOPs as needed to improve operational efficiency and effectiveness
- Implement group SOPs, mandates, and instructions consistently within the outlet
- Drive sales initiatives during operations to achieve outlet and group sales targets
- Monitor inventory levels and initiate timely ordering for low-stock items including alcohol and miscellaneous supplies
- Oversee maintenance activities such as air conditioning servicing, pest control, and ad-hoc repairs to ensure outlet functionality
- Maintain smooth and efficient outlet operations at all times
- Ensure all staff strictly adhere to company SOPs and policies
- Review and manage closing and monthly operational reports for accuracy and insights
- Participate actively in weekly and monthly strategy meetings to align outlet goals with group objectives
- Foster a positive team morale and promote a healthy, inclusive company culture
- Support HR by tracking staff attendance, leave, off-in-lieu (OIL), and medical certificates (MC)
- Ensure prompt stock ordering to prevent out-of-stock situations and maintain inventory availability
- Develop and propose operational improvements and sales growth ideas to enhance outlet performance
Operating timing: Opening (9pm-6am), Closing (11pm-8am) 6 days a week