Outlet Manager - Sarood Hospitality

About Sarood Hospitality

Sarood Hospitality is a Dubai-born restaurant company. A Dubai Holding company, Sarood Hospitality is interwoven into the fabric of the emirate with an iconic portfolio of homegrown and regionally acclaimed brands.

Sarood is a full-service hospitality company specializing in the innovation, nurture and operation of sustainable food & beverage concepts ranging from premium-casual and casual dining venues. The current portfolio comprises of 5 concepts including The Duck Hook, Hillhouse Brasserie, The Bolt Hole, Trattoria and The Noodle House.

About the Job:

An exciting opportunity has arisen for an Outlet Manager at Sarood Hospitality.

The main duties and responsibilities of this role include:

Operations & Service

• Manage daily restaurant operations and ensure smooth, efficient service delivery
• Maintain a strong presence on the restaurant floor, particularly during peak service periods
• Oversee opening and closing procedures and ensure the outlet is fully prepared for service
• Manage reservations, guest flow, seating, and table allocation
• Coordinate closely with kitchen and bar teams to maintain efficient service and consistency
• Ensure cleanliness, presentation, grooming, and service standards are maintained at all times
• Ensure adherence to company SOPs and individual brand or concept standards

Guest Experience

• Ensure consistently high levels of guest satisfaction
• Proactively engage with guests and oversee the overall guest journey
• Manage VIP guests, escalated concerns, complaints, and service recovery professionally
• Monitor service quality and identify opportunities to improve the dining experience
• Ensure the restaurant consistently reflects the identity and standards of its concept or brand

Team Leadership

• Lead, motivate, coach, and develop the Front of House tea
• Support recruitment, onboarding, training, and development of team members
• Manage staff scheduling, manpower planning, and deployment according to business needs
• Conduct performance reviews, provide regular coaching, and address performance or disciplinary matters where required
• Drive team engagement and foster a positive, collaborative, and high-performance working environment

Financial & Commercial Management

• Support and manage outlet P&L performance, including revenue, costs, and profitability
• Monitor labour costs, cost of sales, expenses, stock levels, inventory, and wastage
• Optimise staff scheduling according to forecasted business levels
• Drive revenue through upselling, promotions, events, and other sales initiatives
• Monitor key operational and commercial KPIs, including guest satisfaction, revenue per cover, turnover, and cost performance
• Identify opportunities to improve operational efficiency and profitability

Health, Safety & Compliance

• Ensure compliance with HACCP, food hygiene, and health and safety requirements
• Maintain a safe environment for employees and guests
• Ensure compliance with applicable local regulations, company policies, and operational procedures

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 4–6 years of restaurant/F&B experience, with relevant experience in a supervisory or management capacity
• Previous experience within high-volume, casual dining, premium dining, brasserie, or international restaurant concepts is preferred
• Strong restaurant operations and people management capabilities
• Good financial and commercial acumen, including understanding of P&L, labour costs, cost of sales, inventory, and revenue performance
• Strong leadership, coaching, and team-development skills
• Excellent communication, interpersonal, and guest-service skills
• Strong problem-solving skills with the ability to manage operational challenges and guest concerns effectively
• Ability to work effectively in a fast-paced, high-volume hospitality environment
• Strong understanding of restaurant hygiene, HACCP, and health and safety standards

About the Benefits

At Sarood Hospitality, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)