Outlet Manager/Senior Outlet Manager

Key Responsibilities

• Manage and oversee the daily operations of the outlet to ensure smooth and efficient service.
• Lead, supervise, train and motivate the service team to deliver excellent customer service.
• Plan staff deployment, duty rosters and manpower requirements according to operational needs.
• Monitor staff attendance, punctuality, performance and discipline.
• Ensure compliance with company SOPs, service standards, food safety, hygiene and workplace safety requirements.
• Handle customer feedback, complaints and service recovery professionally.
• Monitor outlet sales, operating expenses, manpower costs and other key performance indicators.
• Work towards achieving outlet sales, productivity and profitability targets.
• Manage inventory levels, stock ordering, stock control and wastage.
• Conduct regular outlet checks to ensure cleanliness, presentation and operational standards are maintained.
• Coordinate closely with the kitchen team to ensure smooth daily operations and service.
• Conduct staff briefings and provide ongoing coaching and training to team members.
• Assist in recruitment, onboarding and performance management of outlet employees.
• Prepare and submit operational reports as required by Management.
• Support promotional activities, new product launches and other company initiatives.
• Ensure proper cash handling, POS procedures and outlet administrative matters.
• Perform any other duties assigned by Management.

Requirements

• Minimum 3–5 years of relevant F&B operations experience, preferably in a restaurant environment.
• At least 2 years of experience in a supervisory or managerial position.
• Candidates with stronger management experience and proven ability to manage a larger team/outlet may be considered for the Senior Outlet Manager position.
• Strong leadership and people-management skills.
• Hands-on, responsible and able to work independently in a fast-paced environment.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving and service-recovery skills.