Outlet Manager
Job Responsibilities
- Oversee daily restaurant operations and ensure smooth service flow
- Lead and supervise service and kitchen teams during shifts
- Maintain high standards of customer service, food quality, and cleanliness
- Handle customer feedback and service recovery professionally
- Coordinate with kitchen team to ensure timely food preparation and order accuracy
- Monitor reservations, queue flow, and table turnover
- Manage inventory, stock ordering, and minimise wastage
- Ensure compliance with food safety, hygiene, and company SOPs
- Conduct staff training, briefings, and manpower scheduling
- Support sales targets, promotions, and outlet performance
- Handle cashiering, daily closing, and outlet reporting
- Liaise with management on operational matters and improvements
Requirements
- Minimum 2 years of relevant F&B experience
- Experience in Japanese restaurant concepts is an advantage
- Strong leadership and communication skills
- Service-oriented and hands-on attitude
- Able to work shifts, weekends, and public holidays