Outlet Team Leader

Company description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.

Job description

• Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
• Ensure proper materials are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Set tables according to type of event and service standards.
• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Perform his/her duties according to the practices and operational standards identified by the Food and Beverage Manager.
• Ensure that the services to be offered in all of the restaurants are performed, implemented, and monitored in line with the budget discipline and standards.
• Coordinate the restaurants and their personnel.
• Ensure the necessary organisation to achieve the highest service quality in the restaurants.
• Identify and ensure repair of technical breakdowns.
• Carry out and monitor preparations of the restaurants on a daily basis.
• Ensure that preparations are made before service for special occasions and monitor the preparations.
• Maintain the department’s equipment.
• Control employees’ compliance with the work schedule, dress code, and hygiene rules.
• Request the daily material to be used from the storage house.
• Organise the process to greet customers, seat them at their table, and see them out.
• Responsible for the training of employees in his/her department and for setting an example to them.
• Forward the Food and Beverage Manager’s orders to the restaurant personnel.
• Ensure communication with other departments, sections, and senior managers.
• Predict that all activities and purchased equipment and belongings may create disease for the environment; join all activities organized to protect biological diversity and share the responsibilities and individual responsibilities in order to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed material, etc.).
• Implement necessary warnings and departmental trainings to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects of environment and energy efficiency on purchased equipment.
• Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution, and harmful effects to the environment.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 5 years of experience in the industry.
• Foreign language: Intermediate level of English and/or Arabic to communicate and keep track of the technical information in the related field.
• Courses and training: Vocational trainings and seminars.
• Computer literacy: Not required.
• Skills: Knowledge of products and services in the related field. Expected to integrate and coordinate his/her unit’s operations.