Outpatient Psychiatric Medical Assistant

About Health Solutions West

From substance use services to outpatient therapy and psychiatry, Health Solutions West provides a continuum of care for mental health and addiction challenges here on Colorado’s western slope. No concern is too big or too small. If you or a loved one are experiencing behavioral health complications like mental illness or addiction, evidence-based treatment works and Health Solutions West can provide support and treatment.

Health Solutions West is committed to making mental health therapy available to everyone. Cost is not a barrier to treatment and should not be a hurdle before receiving care. At Health Solutions West, we treat everyone, regardless of their ability to pay. Mental health matters and we care about you.

Position: Outpatient Psychiatric Medical Assistant

Location: Grand Junction, CO

Benefits offered to Full-Time Employees:

• Medical
• Dental
• Vision
• Paid time off accrual and generous leave policy
• 403(b) benefits with 6% company match

Position Summary

The Outpatient Psychiatric Medical Assistant provides clinical and administrative support to psychiatric prescribers, nursing staff, and the interdisciplinary treatment team. This position plays a key role in medication management services, care coordination, client engagement, and supporting positive treatment outcomes for individuals receiving behavioral health treatment in an outpatient setting.

Key Responsibilities

• Maintain competency and proficiency with the electronic health record (EHR).
• Prepare clients for medication management appointments, including vital signs, depression screenings, suicide risk screenings, medication reconciliation, and documentation.
• Administer medications and long-acting injectable medications within scope of practice.
• Perform phlebotomy, coordinate laboratory testing, and communicate results as directed.
• Answer and triage medication support calls, refill requests, medication concerns, and EHR messages.
• Complete medication prior authorizations and collaborate with insurance providers and pharmacies.
• Coordinate care with external providers, hospitals, pharmacies, and community agencies.
• Complete external patient forms and required clinical documentation.
• Support medication adherence and provide client education.
• Order and maintain medical supplies.
• Manage medication samples, logs, storage, and disposal of expired medications.
• Participate in team huddles, care planning, and quality improvement initiatives.
• Provide compassionate, trauma-informed, and culturally responsive care.
• Understand behavioral health and substance use disorders and support client recovery goals.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED.
• Graduate of an accredited Medical Assistant program.
• Current CMA, RMA, or CCMA certification.
• Current BLS certification.
• Computer and EHR proficiency.
• Ability to work effectively in a fast-paced outpatient psychiatric setting.
• Ability to maintain professional boundaries while engaging individuals experiencing psychiatric symptoms, emotional distress, substance use disorders, and crisis situations.
• Valid Colorado driver license if required for business purposes.
• Must be authorized to work in the United States; sponsorship not available.

Preferred Qualifications

• One or more years of experience in psychiatry, behavioral health, addiction medicine, primary care, or community mental health.
• Experience administering long-acting injectable psychiatric medications.
• Experience completing psychiatric medication prior authorizations.
• Knowledge of psychotropic medications and behavioral health diagnoses.
• Experience supporting individuals with serious mental illness, co-occurring disorders, trauma-related disorders, and substance use disorders.
• Training in trauma-informed care and verbal de-escalation techniques.
• Phlebotomy experience.
• Spanish language proficiency.

Work Environment

• Fast-paced outpatient behavioral health clinic environment.
• Frequent interaction with clients, prescribers, nurses, clinicians, case managers, pharmacies, and community partners.
• Team-oriented setting emphasizing collaboration, respect, learning, and professional growth.
• May involve responding to clients experiencing emotional distress, psychiatric symptoms, or behavioral health crises.

Physical Requirements

• Ability to sit, stand, walk, and move throughout the clinic for extended periods.
• Ability to perform injections, phlebotomy, vital signs, and specimen collection.
• Ability to lift and carry up to 25 pounds occasionally.
• Frequent use of computers, phones, and office equipment.

Health Solutions West Staff Expectations

• Adapt to change and embrace opportunities for innovation and improvement.
• Take ownership of problems and work collaboratively toward solutions.
• Demonstrate accountability and follow-through.
• Maintain competence in required job knowledge and skills.
• Model teamwork, professionalism, and Human Kindness.
• Demonstrate trust-building, flexibility, respectful communication, and exceptional customer service.

Must already be authorized to work in the US; sponsorships not available.