Outpatient Receptionist

Temporary - Full Time

Reports to: Director of Outpatient Services

Position Overview: Responsible for registering clients in a pleasant, professional, and timely manner, including, but not limited to, scheduling, client interaction, collecting payments, gathering client information and data entry. Answers phone calls in courteous, efficient manner.

Essential Position Responsibilities:

• Greet clients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
• Answers telephone in a prompt, professional manner by assessing the needs of the caller and directs the call based on those needs.
• Treats clients with respect and responds to their needs in a prompt, friendly and courteous manner.
• Monitors and addresses voicemail in a timely manner.
• Enters required data in the system, with emphasis on accuracy.
• Handles incoming referrals to complete and schedule Intakes.
• Confirms demographic and insurance information.
• Schedules new and existing clients for appointments.
• Provides necessary paperwork and/or documentation to clients for upcoming appointments.
• Schedules client’s appointments and maintains provider’s schedule for maximum productivity.
• Complete check-in process accurately and efficiently including collecting co-pays and/or balances.
• Assists the billing department with issues and questions pertaining to billing and insurance payments.
• Verifies eligibility and verify insurance for all services. Communicates with client if coverage is disrupted.
• Responds to requests in a friendly, timely, cooperative manner.
• Ensures proper utilization of supplies and resources.
• Make sure the Management Team is informed of any unusual and significant issues that may affect client satisfaction, timeliness of services, reimbursement, or general client access to services.
• Attends and participates in meetings and is responsible for all information communicated at meetings.
• Demonstrates the ability to participate in and/or implement team decisions.
• Actively participates in and encourages actions that promote good public relations with clients, families, and the community.
• All other job duties as assigned.