Outpatient Service Manager

Position Summary

The Outpatient Services Manager is responsible for the overall day-to-day operations of Kane County Hospital’s Medical Practice Clinic and Specialty Clinic. This position provides leadership and operational oversight to ensure efficient clinic workflows, high-quality patient service, appropriate staffing, effective communication, and consistent performance across outpatient services.

The manager oversees clinic registration staff, the Lead Medical Assistant, the Clinic Authorization Coordinator, and other assigned clinic personnel. The Lead Medical Assistant directly supervises the Medical Assistant team, monitors MA workflows and performance, supports staff training, and provides clinical coverage when needed.

The Outpatient Services Manager works closely with providers, hospital leadership, and supporting departments to identify operational needs, resolve workflow concerns, improve patient access, and ensure the clinics function as a coordinated outpatient service line.