Outpatient Support Services Coordinator

ABOUT US:
At Park Place Behavioral Health Care, we've been leading the way in mental health and substance use disorder services since 1976. As a multi-site facility, we provide a full spectrum of innovative behavioral health services tailored to meet the needs of both inpatient and outpatient clients.

We're more than just a workplace. We’re a mission-driven community dedicated to improving lives. Every member of our team plays a vital role in empowering individuals and families to achieve wellness, live self-directed lives, and reach their full potential. Join our team of over 300 passionate professionals and become part of something meaningful.

We’re proud to foster a diverse, inclusive, and respectful environment where every voice matters. We know that embracing different backgrounds and perspectives not only strengthens our culture but also enhances the care we provide.

WHY WORK WITH US?:
We offer more than just a job. We offer growth, balance, and the opportunity to make a difference.

Our benefits include:

• Paid Time Off & Holiday Pay
• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Short-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan
• FMLA Leave
• Ongoing Training & Development
• Flexible Work Options (Full-time, Part-time, Contract)
• Career Advancement Opportunities

With 50 years of service in the community, Park Place Behavioral Health Care is a trusted leader with stability, flexibility, and purpose.

SUMMARY:

Responsible for managing client interactions, referral processing, and scheduling duties, while delivering exceptional customer service both over the phone and in person. Key responsibilities include admitting new clients, coordinating appointment check-ins, collecting copays, and maintaining consistent communication with internal staff, medical providers, and external facilities such as doctors’ offices and hospitals.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties and responsibilities outlined above are intended to describe the general nature and level of work performed for this role. They are not intended to be an exhaustive list of all tasks, responsibilities, or assignments that may be required or inherent to the position.

• Respond to clients and staff in a courteous, timely, and professional manner by phone or in person.
• Accurately register and/or update all necessary client demographics screens in the EHR for new clients.
• Responsible for checking in clients for both telehealth and in-person appointments, verifying insurance benefits, confirming and updating personal information, updating payor details, and collecting co-pays for new and existing clients.
• Scan and save identification and insurance cards to client records including any change of information.
• Perform appointment reminder calls for all scheduled outpatient appointments, informing client of copays owed (if applicable) and/or balance due or credit available (if applicable), verifying that insurance information is correct and complete, and verifying that home address is correct and complete, making updates as needed.
• Assist clients with their questions regarding any outstanding balances. Refer to Patient Accounts Specialist if client requires further assistance.
• Manage standby or open access lists.
• Monitor and manage website, email, faxes, chat rooms and online applications to schedule and initiate services.

• Process referrals for new and follow up clients.
• Coordinate care of new clients with outside agencies, hospitals and providers.
• Track data of client referrals within the system.
• Maintain program waitlist and report monthly
• Manage web-based interactions and telephone to communicate regularly with customers regarding transferring, scheduling, rescheduling and cancelation of appointments.
• Operates a telephone switching system to handle incoming calls regarding scheduling and route other incoming calls to the correct individual or department.
• Performs telephone operations such as, transferring and forwarding calls, use of voicemail, etc.
• Perform other duties as required by the supervisor.