Outpatient Support Services Coordinator

ABOUT US:

Park Place Behavioral Health Care is a leader in mental health and substance use disorder services since 1976. Our multi-site facility offers a full range of new and innovative behavioral healthcare services. Designed to meet the diverse needs of those seeking inpatient or outpatient services.
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With over 40 years of experience, Park Place and our dedicated staff strive to make a difference in the community.

HOW DO YOU MAKE A DIFFERENCE?
We work together with individuals and families to improve their health and wellness, help them live a self-directed life, and strive to reach their full potential. We all here play a part in this process, so join our team of more than 300 employees and be an essential piece.

SUMMARY:

Responsible for managing client interactions, referral processing, and scheduling duties, while delivering exceptional customer service both over the phone and in person. Key responsibilities include admitting new clients, coordinating appointment check-ins, collecting copays, and maintaining consistent communication with internal staff, medical providers, and external facilities such as doctors’ offices and hospitals.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties and responsibilities outlined above are intended to describe the general nature and level of work performed for this role. They are not intended to be an exhaustive list of all tasks, responsibilities, or assignments that may be required or inherent to the position.

• Respond to clients and staff in a courteous, timely, and professional manner by phone or in person.

• Accurately register and/or update all necessary client demographics screens in the EHR for new clients.

• Responsible for checking in clients for both telehealth and in-person appointments, verifying insurance benefits, confirming and updating personal information, updating payor details, and collecting co-pays for new and existing clients.

• Scan and save identification and insurance cards to client records including any change of information.

• Perform appointment reminder calls for all scheduled outpatient appointments, informing client of copays owed (if applicable) and/or balance due or credit available (if applicable), verifying that insurance information is correct and complete, and verifying that home address is correct and complete, making updates as needed.

• Assist clients with their questions regarding any outstanding balances. Refer to Patient Accounts Specialist if client requires further assistance.

• Manage standby or open access lists.

• Monitor and manage website, email, faxes, chat rooms and online applications to schedule and initiate services.

• Process referrals for new and follow up clients.

• Coordinate care of new clients with outside agencies, hospitals and providers.

• Track data of client referrals within the system.

• Maintain programs waitlist and report monthly

• Manage web based interactions and telephone to communicate regularly with customers in regards to transferring, scheduling, rescheduling and cancelation of appointments.

• Operates a telephone switching system to handle incoming calls regarding scheduling and route other incoming calls to the correct individual or department.

• Perform telephone operations such as, transferring and forwarding calls, use of voice mail, etc.

• Performs other duties as required by supervisor.