Outreach Counselor- CSP

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Outreach Counselor to join our Community Service Program (CSP) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide in-person, telephone, and telehealth outreach and care-management support to individuals with behavioral health and/or substance-use needs, helping them overcome barriers and connect with essential services.
• Serve as the primary point of contact for an assigned caseload, developing strong therapeutic rapport and coordinating responsive, person-centered support.
• Meet with individuals admitted to hospitals, substance-use treatment programs, and other 24-hour settings and maintain contact throughout their stay to support discharge planning and successful community re-engagement.
• Complete biopsychosocial assessments, Individualized Action Plans, Safety Plans, and Disenrollment Plans collaboratively with individuals, providers, and supports under clinical supervision.
• Coordinate care with probation and parole officers, primary-care providers, nurses, behavioral health and substance-use providers, and natural supports as authorized by the individual.
• Help individuals access health insurance, food and nutrition assistance, housing placement and stabilization, financial and utility assistance, education, employment, legal support, and other community resources.
• Promote improved health, independence, self-sufficiency, community stability, and reduced risk of future criminal-justice involvement through integrated and recovery-oriented care management.
• Maintain professional, collaborative relationships with providers, justice-system partners, community agencies, and other supports involved in each individual's care.
• Complete timely and accurate documentation, maintain program productivity expectations, attend required meetings and training, and perform other duties assigned by program leadership.

Who You Are:

• High school diploma or GED required.
• At least one to two years of related experience in behavioral health, substance-use services, corrections, care management, or another human-services field required.
• Community Health Worker certification and/or a bachelor's degree preferred.
• Bilingual Spanish and English communication skills preferred.
• Knowledge of mental health and substance-use disorders, care-management practices, community resources, and the needs of justice-involved populations.
• Experience collaborating with justice-system entities and helping individuals navigate healthcare, behavioral health, social-service, and community systems.
• Lived experience with the criminal-justice system and recovery from behavioral health or substance-use challenges is valued and preferred.
• Strong interpersonal, cultural-responsiveness, verbal, and written communication skills, with the ability to establish trust and maintain professional boundaries.
• Strong organization, time-management, documentation, technology, and follow-through skills, including the ability to manage multiple priorities and urgent needs.
• Valid driver's license and a registered, inspected, and reliable vehicle available during all working hours required.
• Ability to meet the physical requirements of the role, including community-based activity and lifting or carrying up to 25 pounds, with or without reasonable accommodation.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay Range: $22.00-$26.00 hr