Outreach Data Analyst: Case Management & AI Analytics
Summary
Analyze citizen enquiries and appeals, support CRM and AI projects like RAG, and coordinate with public agencies to improve government services.
PERSOL Singapore Pte Ltd is seeking a capable analyst to support citizen-facing operations and data analytics initiatives in government services. You will handle enquiries and appeals, perform data analysis, and assist in CRM and AI-related projects, including retrieval-augmented generation (RAG) use cases.
The role requires strong analytical skills, attention to detail, and the ability to coordinate with multiple public agencies while working both independently and as part of a team.