Outreach Specialist
Summary
Conducts benefits outreach and enrollment activities while representing a government human-services agency in community settings.
WORK SCHEDULE: This position generally follows a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role also includes two evening shifts per week (until 8:00 PM) and 4 hours of work on Saturdays, on a rotating basis. For example, an employee may work two weeknights one week and a Saturday shift the following week. While the schedule may vary week to week, the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs.
POSITION SUMMARY: Facilitate benefits outreach, enrollment and other related program activities.
REQUIREMENTS:
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Represent the agency in a professional and competent manner.
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Advocate for the best interests of the agency and clients we serve.
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Establish and maintain effective working relationships with the general public, co-workers, clients, supervisors and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.
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Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.
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Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.
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Participate in assigned scheduled agency meetings, in-service trainings, conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.
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Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.
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Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration and cooperation.
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Communicate effectively both orally and in writing.
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Perform job duties in a safe manner to ensure a safe working environment for oneself and others.
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Participates in and/or supports agency fund development activities and events.
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Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.