Outreach Specialist - THP

About Bill Wilson Center:
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:
The LGBTQ+ Case Manager and LGBTQ+ Outreach Specialist is part of the Transitional Housing Program (THP) and Behavioral Health teams that serve youth and young adults who may or may not identify as LGBTQ+. This position is responsible for providing case management to support temporarily-housed LGBTQ+ individuals transition into independent housing and conducting outreach to engage unhoused LGBTQ+ individuals and help them connect to services. Under the supervision and direction of
the Program Manager of THP, the Case Manager performs the following duties and responsibilities.

Essential Duties/Responsibilities:
CLIENT ASSESSMENT AND PLANNING

• Conduct intake assessments to understand each client’s unique needs and situation.
• Collaborate with clients to develop individualized case plans that address their goals for housing stability, employment, and self-sufficiency.
• Maintain accurate case management records and reports.

RESOURCE CONNECTION AND ADVOCACY

• Link clients with essential resources like job training, education, healthcare, legal aid, and permanent housing assistance.
• Advocate for clients in their interactions with government agencies and service providers.

SUPPORT AND EMPOWERMENT

• Provide ongoing support and guidance to clients as they work towards their goals.
• Help clients develop coping mechanisms, budgeting skills, and life skills necessary for independent living.

MONITORING AND EVALUATION

• Monitor clients’ progress towards achieving their case plan goals.
• Document casework activities and outcomes.
• Maintain and update AWARDS and HMIS databases with all client information and data.

COLLABORATION AND COMMUNICATION

• Collaborate with other staff, outside agencies, and community partners to ensure comprehensive services for clients with an emphasis on LGBTQ+ youth and young adults
• Collaborate with our marketing team to develop outreach materials and promote activities.
• Communicate effectively with clients, respecting their privacy and confidentiality.

OUTREACH AND EDUCATION

• Develop and complete engagement activities aimed at LGBTQ+ youth and young adults to take place at Bill Wilson Center locations, and in the community.
• Conduct street outreach at homeless encampments in collaboration with our Drop-In Center outreach teams.
• Provide outreach at other community locations (i.e. school, library, clinics, social events) to provide information, linkage, and referral regarding BWC and other community resources to youth and young adults.
• Facilitate engagement groups related to skills development, independent living, social skills, and mental health support as needed.
• Provide educational and awareness-raising training both within agency and to community partner agencies to increase knowledge around best practices to serve LGBTQ+ youth and young adults.
• Serve as a member of our agency’s LGBTQ+ collaborative.
• Lead planning and execution of outreach events including annual Pride activities.
• Meet the minimum for billable service time (25%).

ADDITIONAL RESPONSIBILITIES

• Participate in professional development opportunities.
• Attend agency and other program meetings and trainings as appropriate.
• Participate in agency Program Quality Improvement activities and initiatives.
• Participate in agency Safety initiatives and proactively report safety issues to management immediately.
• Regular attendance is a requirement of the position.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.