Outreach Supervisor (DE)
Posted Updated
Marigold Health is looking for an experienced outreach professional with a passion for recovery to join our team as an Outreach Supervisor. In this role, you’ll lead by example: you’ll stay active in the field doing outreach while coaching and supervising a team of Outreach Specialists who connect people to Marigold’s peer support app. You’ll also grow our network of provider and community partners and, when assigned, provide in-person peer recovery coaching. The ideal candidate is a natural leader who loves being out in the community and is deeply committed to mental health and substance use recovery.
What You'll Do
- Lead and support a team of Outreach Specialists through weekly supervision, real-time coaching (in the field or virtually), and serving as their first point of contact for outreach questions
- Keep the team running smoothly: set schedules, approve PTO, timecards, and expense reports, and own team performance
- Help onboard and train new Outreach Specialists, reinforcing our workflows, tools, and best practices
- Get out in the community! Conduct site visits and outreach, help people enroll in Marigold, and hand them off to our Peer Support Specialists
- Build strong relationships with subcontracted providers and community organizations, and represent Marigold at provider meetings and community events
- Spot referral trends, partner feedback, and process gaps, and bring ideas for improvement to leadership
- When assigned, facilitate in-person 1:1 or group peer support, following all Peer Support supervision, documentation, and compliance standards
- Keep accurate, timely records of outreach and enrollments, and escalate safety or compliance concerns appropriately
- You have flexibility in your schedule, including early morning hours (5 - 6 AM), and evenings and weekends
What You Have
- 2–3 years of experience in community outreach, healthcare engagement, or a related role
- Experience mentoring or guiding peers, and you’re ready to lead a team
- Lived experience with, or a strong understanding of, substance use and/or mental health recovery
- You’re a certified Peer Support Specialist in Delaware, or you’re actively working toward certification (training and/or supervised hours)
- Excellent interpersonal and communication skills; you can build trust with members, partners, and teammates alike
- You understand the line between recovery coaching and clinical care, and you hold healthy boundaries
- Self-starter who is highly organized and can juggle multiple priorities
- You’re willing to travel extensively across Delaware (up to ~75%)
- You thrive working independently in a dynamic and exciting startup environment
- Active Peer Support Specialist certification
- Experience facilitating groups or providing peer support services
- Experience in behavioral health or substance use recovery settings
- Experience coordinating outreach programs or team activities
- Familiarity with digital health platforms
...And it would be nice if you have:
Reporting, Compensation and Benefits
- You will report to the Director of Partnership Success, working closely with our Chief Medical Officer
- Full-time, exempt position
- Salary: $65,000 - $75,000
- Equity
- Accrual of 20 days of PTO
- 9 days of sick time
- 8 paid company holidays and 2 floating holidays
- Company-paid health insurance premiums and 70% coverage of premiums for any dependents
- A dedicated mental health benefit - $250 per quarter
- FSA and/or HSA
- Access to a 401k
- A subscription for TalkSpace
More About Marigold Health
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community-based mental health and substance use treatment providers as well as for managed care organizations. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.
Our core values are authenticity, candor, and ambition.
Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.
Marigold Health is an equal opportunity employer.
Questions? Feel free to reach out to peopleops@marigoldhealth.com
As published by lever · 14 questions · 8 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub/Bitbucket URL, Other website
Short answers (2)
- Do you have access to reliable transportation to be able to travel onsite to our provider partners throughout the state of Delaware approx. 75% of the time?
- When's the soonest you could start a new role?
Pick from a list (4)
- Are you legally authorized to work in the United States for our Company?
- Do you now, or will you in the future, require sponsorship for employment visa status to work for our Company in the United States?
- Do you have access to stable, reliable home internet service? optional
- Do you have an appropriate space for working from home? optional
Written answers (8)
- How did you hear about us? If applicable, mention who referred you here.
- Why are you a good candidate for this position?
- Please share what you enjoyed most about your training experience/certification process and what was missing that you hoped to gain from the experience.
- Based on what you’ve read on the above job description and your personal research, what is your understanding of Marigold Health’s platform and goals?
- What do you know about the concept of “recovery”? What is your personal knowledge of this?
- The peer role involves sharing personal lived experience with substance use and mental health conditions. How do you see this helping or hindering peer work?
- What are your thoughts on MAT (Medication-assisted treatment)?
- [Optional] Do you have experience or additional training supporting any specific populations? optional