Outside Sales - Plumbing Supplies

The Company

A very successful, well respected, family owned business that provides products to our customers they can get from any of our competitors. We’re looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers want to be a part of. Our company vision of Success, Together applies to our Associates as well as our Customers.

The Role

Be the "face" of the company! Friendly interaction with customers and co-workers daily. Primary responsibility will be generating profitable orders from existing customers and new customers. Provide information on product offerings; services; features and benefits; solutions, offered by the company; build strong customer relations; generate sales through excellent customer service, providing solutions to challenges; represent the company in an ethical and professional manner at all times. Contribute to a team atmosphere that is committed to providing our customers with a great experience by demonstrating our Core Values of Exceptional Service, Continuous Improvement/Forward Thinking, Industry Expertise, Respect, and Mutual Profitability.

The Details

Essential Duties and Responsibilities:

• Make personal sales calls at the customer's establishments on a regular basis. Introduce and educate the customer as to product lines, availability, pricing, delivery, etc. Determine customer needs and other opportunities. Prepare and conduct presentations as appropriate.
• Maintain and pursue business through telephone communications where appropriate.
• Actively & routinely pursue new customers and/or opportunities. Maintain key customer relationships, develop and implement strategies for expanding the company’s customer base.
• Provide job quotes as needed. Follow up to gain sale or determine where we were on lost sales.
• Continuously update product knowledge. Stay informed and educated as to product inventory and applicability. Understand product applications and help customers in their selections. Continuously update customers on product offerings, changes, and enhancements.
• Enter customer orders as needed.
• Resolve customer complaints timely and effectively.
• Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
• Keep customers informed of all relevant company policies, regarding purchases, returns, credit terms, etc.
• Effectively attend conferences, trade shows, and other customer/sales functions as appropriate.
• Organize joint sales calls and attend with vendors to secure mutual business.
• Provide excellent customer service, performing any functions necessary to take care of customers. Provide excellent follow-through, be responsive to the customer. While in store, assist at counter, entering and filling orders, receiving and stocking material as needed. Know location of material in warehouse.
• Effectively utilize appropriate resources and technology to enhance ability to effectively service customers, including email, quotations software, etc.
• Socialize with and entertain customers where appropriate.
• Perform miscellaneous tasks as needed.
• Perform all transactions and interactions with honesty and integrity at all times.