Overnight Assistant Manager
Act as the hotel representative for all employee and guest related matters. Responsible for the overall supervision of staff and property during the overnight shift. Ensure guest expectations are met and LPM standards are maintained. Other duties as required
JOB FUNCTIONS\:
Meetings and communication\:
Completes and distributes nightly reports
Works closely with Front Office Manager and Revenue Team towards maximizing occupancy.
Maintains strong relations with night mangers at other hotels in the city towards picking up additional rooms from sold-out hotels.
Communicates all events, problems or issues from the overnight to the concerned people.
Remains informed of room availability, special events within hotel (banquets, meetings, tours) to provide general information.ormation.
Operational\:
Reviews manager’s log book and completes tasks
Inspects front and back of the house operations on an on going basis
Inspects guest areas for coverage, appearance and follow-us when necessary
Controls rooms inventory and maximizes revenue and occupancy
Supervises Front Office and checks in guests when necessary
Greets and accompanies guests.
Night Audit
Closes the date for the hotel operating systems and runs the audit
Staffing tasks\:
Supervises overall hotel staff in the overnight
Trains, counsels, develops and evaluates the front office overnight staff
Recommends disciplinary actions for the overnight staff
Keeps the staff motivated and energetic
Ensures that the staff members respect the procedures and standards.
Supports the Front Office Manager in overseeing departmental operations, including payroll, scheduling, and other administrative responsibilities as needed.
Problem Solving\:
Insures maximum safety of guests, patrons, and employees in case of an emergency
Handles and resolves inquires, special services and requests, guest related problems, etc.
Handles guest complaints, quickly and efficiently, informing department head when necessary