Overnight Driver Trainer

Job Overview

The Overnight Driver Trainer is responsible for onboarding, coaching, and supporting overnight delivery drivers to ensure safe, efficient, and high-quality delivery operations. This role serves as a lead driver and subject matter expert for overnight deliveries, troubleshooting delivery issues in real time while helping develop new and underperforming drivers.

Key Responsibilities

Driver Training & Onboarding

• Train and mentor newly hired overnight drivers
• Conduct ride-alongs and hands-on route training
• Teach delivery procedures, safety standards, and customer service expectations
• Ensure drivers understand delivery apps, scanning procedures, and route management
• Support new drivers through onboarding and transition into independent operation

Delivery Operations Support

• Serve as the overnight point of contact for delivery-related issues
• Troubleshoot problems including:
  • Incorrect addresses
  • Locked buildings or gate access
  • Delivery app issues
  • Delayed routes
  • Customer communication concerns
  • Vehicle or equipment issues
  • Assist drivers with route recovery and operational problem-solving

Performance Coaching

• Work directly with underperforming drivers to improve delivery performance
• Conduct ride-along evaluations and provide constructive feedback
• Reinforce company standards, safety practices, and efficiency expectations
• Help drivers improve time management, accuracy, and professionalism

Leadership & Accountability

• Lead by example through professionalism, reliability, and strong work ethic
• Maintain consistent communication with overnight operations management
• Document training progress, coaching sessions, and driver performance concerns
• Promote a positive and team-oriented overnight work environment

Job Requirements

• Previous overnight delivery experience preferred
• Strong knowledge of delivery operations and troubleshooting procedures
• Excellent communication and leadership skills
• Ability to train and motivate others
• Reliable attendance and strong performance record
• Ability to remain calm and professional under pressure
• Valid driver’s license with a clean driving record

Work Environment

• Overnight / Night Shift
• Full-time availability preferred