Overnight Support Specialist - Samoshel (Thursday - Monday, 12am - 8:30am)

Role: Overnight Support Specialist
Reports to: Program Manager
Program: 1004-Samoshel
Department: Interim Housing
Location: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401
Setting: 100% Onsite
Schedule: Thursday - Monday, 12am - 8:30am
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Summary:
Work as part of an interdisciplinary team to provide support to individuals experiencing homelessness, mental illness, and substance addiction. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care. Proactively create a supportive environment to ensure clients’ progress towards permanent supportive housing and psycho-social rehabilitation.

Essential Duties and Responsibilities:

Provide excellent customer service by engaging and welcoming all participants.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Provide accurate information regarding available Samoshel services and hours of operation.
Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day.
Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
Oversee client cubicle/bed area maintenance in a trauma-informed manner
Be visible on the floor at all times and actively engage and welcome clients.
Conduct regular, thorough walk-throughs of the facility
Escort or assist all visitors to designated location for scheduled appointments
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
Monitor and oversee the delivery of donations of food and clothing for Cloverfield; and provide donation receipts to donors.
Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes
Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled.
Other duties as assigned.

Qualifications:

High School Diploma or GED or Equivalent
Minimum of one (1) year experience in a responsible security/customer service position
Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances
Able to lift to 50 lbs. to move items as needed
Familiarity with non-violent crisis intervention
Familiarity with Harm Reduction and Trauma Informed Care Practices
Able to self-motivate and to appropriately organize and motivate others
Able to multi task: handling multiple tasks and high volume client request
Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
Experience working in a community-based setting and as part of a team
Computer literate; able to use computerized database system for information management
Ability to work as a team member

Preferred Qualifications:

Skilled in conflict-resolution.

Work Environment:

Primarily indoor office environment
On occasion walk or drive to different local sites
Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds
May necessitate working in busy and loud environment
May be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day