Owner Relations Manager

The Owner Relations Manager is an organized individual with customer service skills, responsible for maintaining and growing relationships with homeowners of vacation rental properties. This role requires working well in a team setting while being independent and self-motivated, with the ability to stay on task.

RESPONSIBILITIES:

• Relationship Management: Serve as the primary point of contact for homeowners, managing day-to-day operations and promptly resolving any issues. This role is ideal for a customer service-oriented problem solver with experience handling large customer portfolios. A positive attitude is essential.
• Onboarding & Property Management: Oversee the entire onboarding process of new homes, from signed management agreements to going live on our websites. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
• Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, offering quick solutions while collaborating with various Company departments, including Revenue, Field Operations, Marketing, and Guest Experience teams.
• Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
• Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.

· 2+ years of experience in hospitality, reservations, property management, or a strong customer service background in any industry.

· North Carolina Real Estate Licensed Preferred

· Active listening skills are vital to the success of this position. Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.

· Ability to read, analyze, and interpret general business contracts, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from managers and/or staff.

· Must maintain clear and concise documentation and positive approach to conflict resolution.

· Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.

· The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

· Must be able to work some weekends and holidays

Physical Demands

· Expect a moderate noise level and a mix of sitting, standing, and walking throughout the day

· Ability to lift/move up to 25 lbs occasionally

Benefits

· Paid time off

· Health insurance

· Life insurance

· Dental insurance

· Vision insurance

· 401k match

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below:

https://surveys.cultureindex.com/s/LYGw6VIQ1B