Owner Support Specialist
Owner Support Specialist
Location: Hybrid Remote (Summit, Lake, or Park County, CO)
Position Type: Full-Time Non-Exempt
Compensation: $22.50-$25.88/hr DOE . + Commission
Schedule: 9am-5pm, split schedule Mon-Wed, Fri/Sat. (Thursday/Sunday Off)
About the Role:
As an Owner Support Specialist at Breckenridge Grand Vacations, you'll bring our Sharing Smile's philosophy to life by serving as a trusted advisor to our valued owners. Every day, you'll have the rewarding opportunity to help owners maximize their vacation experiences through personalized guidance on reservations, Bonus Time bookings, and Interval International exchanges. Your expertise will shine as you process rental contracts and recommend value-added services like travel insurance
always with the goal of creating worry-free, smile-worthy vacations. This role perfectly blends your customer service talents with relationship-building skills, allowing you to thoughtfully suggest upgrades while maintaining the exceptional service standards we're known for. You'll be joining a team recognized by USA Today as a Top Workplace, where your contributions to owner satisfaction directly supports our award-winning culture. If you're passionate about turning vacation dreams into reality and want to grow your career with Colorado's premier vacation ownership company, this is your chance to make every interaction matter.
At BGV, we don't just provide solutions, we create moments that spark joy. As the bridge between our owners and their ideal getaways, you'll play a vital role in delivering the outstanding experiences that keep them smiling year after year.
Key Responsibilities:
- Serve as primary advisor for vacation ownership benefits via phone/email
- Process all reservation types (owner stays, bonus time, rentals, tours)
- Facilitate Interval International exchanges and Club Member services
- Promote referral programs and ancillary travel products
- Maintain accurate owner records and documentation
- Achieve monthly conversion and availability targets
- Uphold BGV's hospitality standards and service excellence