Owners Association Owner Relations Specialist

Massanutten Resort

Job Summary

The Owner Relations Specialist will contribute and assist the Owner Relations team in the execution and reporting of the Owner Engagement Plan consisting of processes related to the owner journey touch points, from day of purchase through the many owner processes of ownership to curate an unparalleled owner experience. Key functions include assisting in idea generation and execution of owner engagement, executing owner outreach touchpoints, annual calendar and engagement plan, documenting and reporting on existing touch points, assisting in editing and content for the owner’s newsletters and website to improve owner knowledge and satisfaction. Assist in implementing and analyzing owner surveys to identify potential owner benefits and improvements, challenges and opportunities.

Required

• Strong written and oral communication skills
• Ability to work well with others
• Professional proficiency with Microsoft Office Suite and PDF Pro

Preferred

• Previous experience with resort and/or owner engagement
• Technical writing and editing experience
• Social media engagement experience

Job-Type: Full-Time

Typical Schedule

Days:

• • Monday through Friday, additional days as needed

Hours:

• • 8:30 AM-5:00 PM, additional hours as needed

Compensation:

• Pay: $17.00/Hour

Applications accepted until 2:00 PM on Friday, August 28. For more information, contact José Antonio Martínez at 540.289.3143.