P&C Insurance Service Team Lead | Captive Experience Required | $75k - $115k

Job Description

Experienced Insurance Professional Ready for a Leadership Opportunity?

The MacVicar Allstate Insurance Agency is seeking an experienced, motivated Licensed Insurance Service Team Lead to lead and develop our customer service team in Issaquah, WA.

We welcome experienced insurance professionals from Allstate, State Farm, Farmers, American Family, and other captive insurance agencies.

This is a hands-on leadership opportunity for someone who excels at client service, enjoys coaching others, and understands how strong customer relationships drive retention and agency growth.

This is NOT an entry-level or remote position.

Compensation & Benefits

Estimated Total Annual Compensation: $75,000–$110,000, including:

• $60,000 Annual Base Salary

• Commission opportunities

• Performance bonuses and additional incentives

• Career advancement and leadership growth opportunities

• Paid Time Off (PTO)

• Health, Dental, and Vision Insurance

• Retirement Plan

• Professional development and ongoing training

• Supportive, team-oriented work environment

Total annual earnings are estimated based on base salary, commissions, bonuses, and individual performance.

Who Will Succeed Here?

You may be a great fit if you're currently a Senior Insurance CSR, Licensed Insurance Professional, Service Manager, Office Manager, or Team Lead with captive agency experience and are ready to take the next step in your career.

We're looking for a leader who can lead by example, develop people, improve performance, and help grow a successful insurance agency.

If you're an experienced insurance professional who enjoys helping clients, developing teams, and taking ownership of results, we encourage you to apply!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Supportive and Fun Team Environment

Responsibilities

• Lead, coach, train, and support our insurance service team

• Provide hands-on assistance with client service and complex customer situations

• Establish clear expectations for service quality, productivity, and follow-up

• Monitor team performance and identify coaching opportunities

• Drive client retention, cross-selling, and account rounding

• Support employee onboarding, training, and professional development

• Improve service processes, team efficiency, and overall performance

• Partner with agency leadership to achieve service and growth goals

• Foster a positive, collaborative, and accountable team environment

Requirements

Qualified candidates MUST have:

• Minimum 2 years of experience working in a captive insurance agency (Allstate, State Farm, Farmers, American Family, or similar)

• Current, active Property & Casualty insurance license

• Strong personal lines insurance and customer service experience

• Previous experience leading, coaching, training, or mentoring team members

• Solid understanding of customer retention, cross-selling, and account management

• Ability to monitor performance metrics, coach team members, and drive results

• Excellent communication, organization, and problem-solving skills

• Strong work ethic, accountability, and a positive leadership approach

• Ability to work full-time, in person, in Issaquah, WA

Life & Health licensing is a plus.