P.R.E.P. (Physician Referred Exercise Program) Director (Full-time)

FLSA Classification: Exempt

Reports to: General Manager

Summary/objective

Responsible for coordinating and overseeing the performance of the P.R.E.P. (Physician Referred Exercise Program) team members and patient participants. This role serves as the subject matter expert on the P.R.E.P. program and is responsible for the successful program growth.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide strong leadership with excellent communication skills and problem solving abilities
• Responsible for the hiring and training of team members
• Develop an adequate staffing plan and team schedule
• Monitor team member productivity, provide constructive feedback and coaching
• Create and foster a team culture which is centered on achieving goals with high level of customer service
• Conduct periodic and annual team performance evaluations
• Keep team and members informed of events and activities and encourage participation
• Support and handle member issues; make decisions in consideration of the club’s policies and procedures
• Create and support special events to promote department and club
• Maintain regularly scheduled hours on department schedule
• Maintain expert level knowledge in all aspects of the prep program and successfully execute program for participants
• Proactively build and maintain member and participant relationships
• Follow program protocols for participants, including performing intake, mid-take, end-take appointments, and conducting participant sessions
• Demonstrate proper operation of fitness equipment, such as resistance machines, cardio machines, free weights, or fitness assessment devices
• Maintain active sales and participant records for department budgeting and reporting purposes
• Meet and exceed department enrollment and membership goals
• Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
• Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors