Packaged/SaaS Application Engineer

Location: Bengaluru

Time Type: Full time

Job Description

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : IT Service Management (ITSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to understand their requirements, guiding the development process, and ensuring that the applications meet the necessary standards and specifications. You will also engage in problem-solving activities, providing solutions that enhance the functionality and efficiency of the applications being developed. Your role will require you to stay updated with the latest technologies and methodologies to ensure that the applications are built using best practices.

Roles and Responsibilities:
- Customization: Develop and configure SNOW modules.
- Troubleshooting: Resolve issues, perform updates, and ensure system performance.
- Collaboration: Gather requirements, document solutions, and work with cross-functional teams.
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.

Professional & Technical Skills:
- Scripting: Write JavaScript/GlideScript, create Business Rules, UI Actions, and automate workflows.
- Integrations: Implement REST, SOAP, and web service integrations with external systems.
- Languages: JavaScript, GlideScript
- Modules: ITSM, Service Catalog, Incident, Change, Problem
- Integrations: REST, SOAP, MID Server
- Tools: Business Rules, Flow Designer, UI Policies


Additional Information:
- The candidate should have minimum 7.5 years of experience in IT Service Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
- Certifications: Certified Application Developer

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.