Packaging Equipment Service Technician - Northwest region
Mission of the Role (What you will be doing):
The Packaging Equipment Service Technician supports SupplyOne’s packaging programs and services by providing fast, best-in-class packaging equipment service and machinery repair to enhance our customers’ productivity and reduce their downtime.
The Packaging Equipment Service Technician travels to our customer’s businesses to perform routine and preventative maintenance and repair, installs and tests new equipment, and trains customers on proper usage and maintenance of packaging equipment and machinery.
As an important member of the Packaging Automation team, the Packaging Equipment Service Technician maintains excellent technical and mechanical skills and models a customer-first mindset to building lasting customer relationships, and support SupplyOne’s growth objectives.
Key Duties & Accountabilities (Primary responsibilities)
- Answer service inquiries and assist customers- Install and test packaging equipment and machinery
- Provide customer training and instruction on the proper usage of equipment
- Use diagnostic tools to identify issues and evaluate available information
- Trouble-shoot, repair or replace defective or broken or worn-out products and parts
- Coordinate information between the customer and SupplyOne to correct equipment difficulties in the field
- Promote SupplyOne capabilities and services
Essential Functions (Essential/secondary functions that support primary responsibilities)
- Trouble-shoot and provide in-house repair and technical phone support
- Prepare proposals and miscellaneous correspondence
- Maintain thorough customer records
- Attend training by local Technicians, or at the equipment manufacturers locations to maintain and enhance technical and mechanical skills
- Collect information and equipment data during customer calls to prepare the sales team for customer interactions
- Prepare for customer calls with a professional appearance, necessary tools and relevant customer information
- Travels within a 300 mile radius of location to customer locations