PACS & Radiology Systems Manager

Here at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, we are very proud of our reputation for providing outstanding care to our patients.

In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or family for treatment. 79% of staff say patient care is our top priority.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Professional, Excellence, Respect, Friendly, Inclusive and Caring.

Job overview

This senior specialist role is responsible for the management, development and optimisation of the Trust's Radiology digital systems, including PACS, RIS and associated imaging technologies. The post holder will ensure systems are safe, reliable, resilient and aligned to clinical and operational requirements.

Working closely with Radiology, Digital Services, clinical teams, suppliers and external partners, the successful candidate will provide specialist leadership and technical expertise across the imaging systems portfolio. Responsibilities include system administration, performance monitoring, user access management, data quality, information governance, cyber security, business continuity and supplier management.

The role will support system upgrades, integrations, service improvements and digital transformation initiatives, ensuring imaging systems effectively support patient care through timely access to images and reports and efficient clinical workflows.

The post holder will act as the Trust's subject matter expert for Radiology systems, providing advice and support to clinical and non-clinical users and helping to translate technical issues into practical solutions.

This role is ideally suited to an experienced PACS, RIS, Radiology IT or clinical systems professional with strong technical knowledge, excellent communication skills and the ability to work effectively across clinical, operational, digital and supplier environments.

Advert

The PACS & Radiology Systems Manager provides specialist leadership for the management, development and optimisation of the Trust's Radiology digital systems, including PACS, RIS, IEP and associated imaging technologies. The post holder is responsible for ensuring systems are safe, reliable, resilient and fit for purpose, supporting the delivery of high-quality patient care.

The role is responsible for the day-to-day management of Radiology systems, including performance, availability, configuration, user access, data quality, image availability and incident resolution. The post holder will provide specialist advice and technical guidance to clinical, administrative and digital teams, supporting effective workflows, system integration and the use of imaging data.

Working closely with Radiology, Digital Services, suppliers and external partners, the post holder will support service continuity, system upgrades, integrations, digital transformation and service improvement initiatives. They will contribute to business continuity, disaster recovery, information governance, audit compliance and risk management activities.

The role also includes developing user guidance, standard operating procedures and training materials, supporting staff development, line managing Radiology systems staff and overseeing supplier performance. The post holder will play a key role in ensuring Radiology digital systems continue to support safe, efficient and effective patient care.

Working for our organisation

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Detailed job description and main responsibilities Main responsibilities Radiology systems management

• Provide operational management and specialist oversight of PACS, RIS, IEP and associated Radiology digital systems.
• Ensure systems are available, reliable, resilient and fit for purpose to support safe and effective patient care.
• Monitor system performance, availability and usage, identifying and resolving issues that may affect clinical or operational delivery.
• Maintain appropriate system configuration, user access controls, role-based permissions and audit arrangements.
• Support the safe and accurate storage, retrieval, transfer and availability of imaging data and reports.
• Ensure Radiology systems support effective workflows across referral, imaging, reporting, image sharing and clinical review processes.
• Oversee data quality activity, including the management of patient mismatches, missing studies, incorrect demographics and other system-related data issues.

User support and technical guidance

• Act as a senior point of contact for Radiology system queries, incidents and service requests.
• Provide specialist advice and guidance to clinical, operational and administrative users on the safe and effective use of Radiology systems.
• Troubleshoot and resolve system, workflow and access issues, escalating to Digital Services, suppliers or other specialist teams where required.
• Support users during periods of system change, upgrade or disruption, ensuring clear communication and practical guidance.
• Develop and maintain user guides, standard operating procedures, training materials and system documentation.
• Promote consistent and effective system use across Radiology and associated clinical areas.

Service continuity, resilience and risk management

• Support the development, testing and maintenance of business continuity and disaster recovery arrangements for Radiology systems.
• Assist with the implementation of contingency workflows during system downtime, service interruption or major incident response.
• Identify, assess and manage risks relating to Radiology systems, escalating significant issues through appropriate governance routes.
• Contribute to incident investigation, root cause analysis and lessons learned activity where Radiology systems are involved.
• Ensure system risks, dependencies and mitigations are clearly documented and reviewed.
• Support compliance with Trust risk management, clinical safety, information governance and cyber security requirements.

System upgrades, change and project delivery

• Support the planning, testing and implementation of Radiology system upgrades, enhancements and new functionality.
• Provide specialist input into technical configuration, workflow design, testing, validation and implementation planning.
• Work with Digital Services, suppliers and clinical users to ensure system changes are delivered safely and effectively.
• Contribute to project documentation, including implementation plans, risk and issue logs, highlight reports, testing records and lessons learned.
• Support service improvement and digital transformation initiatives across Radiology.
• Assist with the development of business cases, option appraisals and service improvement proposals where required.

Supplier and stakeholder management

• Act as a key liaison between Radiology, Digital Services, system suppliers and external partners.
• Support the management of supplier performance, including monitoring service issues, escalation routes, response times and resolution activity.
• Maintain effective working relationships with internal and external stakeholders to support system performance and service development.
• Represent Radiology systems interests in relevant operational, project, governance and supplier meetings.
• Communicate complex technical information clearly and appropriately to clinical and non-technical audiences.
• Support regional or network-level imaging initiatives where they impact Trust Radiology systems.

Information governance, data quality and audit

• Ensure Radiology systems are managed in line with Trust policies for confidentiality, information governance, data protection and cyber security.
• Support audit activity relating to system access, data quality, system usage, reporting, image availability and compliance.
• Produce reports and analysis to support service management, operational decision-making and governance requirements.
• Promote high standards of data quality and safe information handling across Radiology systems.
• Support the completion and maintenance of relevant documentation, including DPIAs, system records, operating procedures and governance evidence.

Training and service improvement

• Support the design, delivery and maintenance of training for Radiology system users.
• Identify training needs arising from incidents, system changes, new starters, upgrades or changes in workflow.
• Support the development of super users and local system champions where appropriate.
• Promote continuous improvement by reviewing user feedback, incident trends, system performance and workflow issues.
• Recommend and implement improvements to enhance system usability, service resilience and patient safety.
• Maintain up-to-date knowledge of Radiology systems, imaging informatics, NHS digital requirements and emerging technologies.

People and team responsibilities

• Provide day-to-day guidance, support and supervision to Radiology systems staff where applicable.
• Support workload prioritisation, service cover and resilience across the Radiology systems function.
• Contribute to appraisal, development and training arrangements for staff where line management responsibility applies.
• Promote a positive, professional and improvement-focused culture within the team.
• Work autonomously within agreed policies and procedures, escalating significant issues to the Radiology Systems Consultant or relevant senior manager.

General responsibilities

• Work in accordance with Trust policies, procedures and values at all times.
• Maintain confidentiality and ensure all patient, staff and business information is handled appropriately.
• Comply with statutory and mandatory training requirements.
• Support equality, diversity and inclusion in all aspects of the role.
• Contribute to a safe working environment by following health and safety, infection prevention and risk management procedures.
• Undertake any other duties appropriate to the role and band as required by the Radiology Systems Consultant or senior management team.

Important

Your application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, mis-leading or inaccurate information. For the avoidance of doubt this would include omissions of previous periods of employment or reasons given for gaps in employment.

Please be aware that we reserve the right to close this job advert early where sufficient applications have been received.

The RJAH Orthopaedic Hospital NHSFT recognises and supports appropriate and reasonable use of Artificial Intelligence (AI) to assist in preparing your application (eg researching the role). However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is considered by the Trust to be excessive or unfair. Applications must reflect only your own skills, experience, and interests. If AI has been used to support compiling your application, you must declare this within your submission.

Appointed candidates who hold a Graduate Visa will be appointed on a fixed term contract which will end at the expiry date of their visa.

For Information

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity.

We are committed to ensuring disabled workers aren’t disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

We commit to enable patients and visitors to access our site and buildings with confidence, find out more at www.accessable.co.uk/the-robert-jones-and-agnes-hunt-orthopaedic-hospital-nhs-foundation-trust

Further information on how your personal data is managed can be found on the supporting Privacy Notice.

Your application will be made in Trac, the RJAH Orthopaedic Hospital NHSFT's preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs and also available in your candidate account.

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

In submitting an application form to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. You also authorise the RJAH Hospital NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record IAT process should you be appointed to the post.