Paint Center - Customer Service Rep

Open 62d

The Paint Center Customer Service Representative (CSR) is the primary point of contact for contractors and retail customers at Bee Green’s Paint Center. This position is centered on delivering exceptional service, fulfilling orders accurately and on time, and providing knowledgeable support on paint products, coatings, and application methods.

The CSR will work closely with contractors to ensure they get the products they need to keep their projects moving, from custom tinting and precise color matching to helping select the right coatings for different surfaces and jobsite conditions. In addition to servicing professional accounts, the CSR will also support retail customers with product recommendations, tinting, and order pick-up, ensuring a professional and friendly experience for every customer.

This role requires someone who can balance high-volume order processing with personalized service, communicate clearly with jobsite crews, and take ownership of the in-store experience. Accuracy, speed, and product knowledge are key to success. This role reports to Paint Center Manager.

Position Requirements

Previous experience in retail, paint supply, construction supply, or a related customer service role preferred
At least 18 years of age and legally eligible to work in the United States.
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment while maintaining attention to detail
Comfortable learning product knowledge and providing application guidance
Basic computer proficiency, and able to use the company’s point of sale software, Epicor Biztrack.
Physically able to work the majority of your shift standing, and ability to lift, push and pull products up to 50 lbs repeatedly throughout the day.
Bilingual English/Spanish is a plus

Essential Job Functions

Greet and assist customers in-store, by phone, and through digital channels with professionalism and a service-first mindset
Provide accurate product information, application guidance, and basic technical support for paint and coatings
Process orders, quotes, returns, and special requests using our POS system
Accurately handle cash, credit, and account transactions
Prepare and fulfill customer orders, including performing color-matching and tinting services.
Maintain product displays, tinting stations, and a clean, organized sales floor
Proactively communicate with contractors and account customers about order status, product availability, and lead times
Support inventory control through restocking, labeling, and assisting with cycle counts
Perform all duties in alignment with Bee Green’s Mission and Core Values.

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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other URL

What scheduling are you looking for? yes / no · optional
Date available to start
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Are you legally authorized to work in the United States on a full-time basis? choose one
Are you Bilingual? If so, what languages do you speak? optional
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We’d love to hear what makes you you! Why do you think this role is a great fit for you—and how do you see yourself helping us carry out our mission of Helping You Succeed...? Share your experiences, values, or anything that helps us get to know you better. written answer · optional
This is to inform you that the Company will conduct testing where permitted to identify job applicants who may be using illegal drugs and current employees who may be under the influence of illegal drugs and/or alcohol in the workplace. You have the right to refuse to undergo testing. However, an applicant’s refusal to undergo testing will result in the termination of the preemployment selection process, and an associates refusal to undergo testing will result in disciplinary action up to and including discharge. An applicant who fails a test will not be hired and an associate who fails a test will be subject to disciplinary action up to and including discharge. choose one · optional
I certify that all information contained in this Application for Employment is true and complete. Any incorrect or misleading statement(s) will render this application void. I understand that this application will remain in effect for 90 days from the date it is submitted. I must renew my application to be considered for other job openings after 90 days. I understand that completion of this application does not constitute an offer or promise of employment. I authorize the Company to contact my References and understand that, as a condition of employment, the Company will require successful completion of a background check that complies with the Company’s pre-employment screening policies. I understand that the company carries auto insurance that lists certain employees if their job duties requires them to drive company vehicles. I understand that unless my background is acceptable to the insurance company, the Company may be unable to offer me employment in any position for which such insurance is required. In the event of my appointment to a position, I shall comply with all company policies and procedures. It is understood and agreed that any misrepresentation, omission or false statement that I make in this application will be sufficient cause for the Company to withdraw an offer of employment and/or terminate my employment, regardless of when the misrepresentation, omission or false statement is discovered. If hired, I will be an At-Will employee and understand that my employment can be terminated by either party at any time with or without cause or notice. choose one · optional

Paint Center - Customer Service Rep

Position Requirements

Essential Job Functions

What this application asks

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