Paralegal - Client Services Center

Full Time and Part Time shifts available. Harding Mazzotti, LLP team members are eligible for remote work up to two days per month following 90 days of employment.

Essential Functions:

• Respond to incoming phone calls, initiate outbound follow-up, and address inquiries through live chat and website submissions
• Use the electronic case management system to open new cases and schedule follow-up tasks when necessary
• Conduct meetings with individuals who visit in person to collect essential details for evaluating their eligibility based on the firm's criteria
• Perform any additional tasks as assigned
• To qualify for the Client Services Paralegal position at Harding Mazzotti, LLP in Albany, NY, US, you should have:
  • A strong understanding of PC applications, including Windows and Microsoft Office.
  • Exceptional organizational skills to excel in this role.
  • Problem-solving abilities are a must for this position.
  • Stellar written and verbal communication skills are essential for effective client interaction.
  • The ability to multitask efficiently is a key requirement.
  • Excellent phone etiquette is necessary for communicating professionally with clients.
  • The ability to compassionately engage with claimants facing unfamiliar circumstances.
  • A four-year degree