Paralegal

Please note: This will be a fully onsite role, Monday through Friday, at our Support Center office in the Altamonte Springs, FL area (Greater Orlando).

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Paralegal is a proactive, service-minded member of the Legal and Risk Management Team. This role supports the businesses that serve families experiencing loss. It demands exceptional customer service, independent engagement with field leadership, sound judgment, urgency, and genuine enjoyment of helping people. This role takes ownership of matters, investigates issues, anticipates next steps, and recommends practical solutions. They thrive amid interruptions and competing priorities, respectfully challenge assumptions, and know when to involve an attorney.

Essential Duties and Responsibilities:

• Serve as an approachable, responsive resource to General Managers, Area Vice Presidents, and other business leaders; build trust and support their operational needs.
• Independently coordinate regulatory complaints, customer disputes, and other operational matters; gather facts and records, investigate concerns, track deadlines, and prepare draft responses.
• Engage professionally with regulatory agencies within established guidelines and appropriate attorney oversight. Do not communicate directly with client families.
• Own assigned matters from intake to completion; proactively follow up, communicate progress, anticipate needs, and ensure issues do not fall through the cracks.
• Manage multiple matters, frequent interruptions, urgent requests, and changing priorities while maintaining accuracy and responsiveness.
• Collaborate closely with Legal and Risk Management Team members, proactively share information, assist colleagues with competing priorities, and contribute to a supportive, accountable, and solutions-oriented team environment.
• Bring attorneys relevant facts, analysis, options, and recommendations; offer constructive alternative perspectives and escalate legal questions requiring attorney judgment.
• Support employment, commercial, and general liability litigation and pre-litigation matters, including investigations, discovery, subpoenas, and deposition or trial preparation.
• Assist with regulatory filings, including employment agency complaints; draft and proofread correspondence and legal documents under attorney supervision.
• Conduct legal research and summarize relevant statutes and regulations for attorney review.
• Provide secondary support for contracts, corporate entity records, renewals, transactional due diligence, and closing documentation as needed.
• Safeguard confidential information and perform other related duties as assigned.