Paralegal Manager

What You’ll Own

1. Production & Performance Strategy

• Lead and manage a team of litigation paralegals to meet and exceed defined production goals

• Monitor case flow, deadlines, and litigation milestones to ensure timely progression

• Identify performance gaps and implement structured coaching plans to improve outcomes

• Drive accountability around key metrics including productivity, quality, and timeliness

• Partner with attorneys to align litigation strategy with execution at the paralegal level

2. Team Leadership, Engagement & Oversight

• Direct day-to-day operations of the litigation support team

• Create a culture of ownership, urgency, and follow-through

• Provide real-time coaching, feedback, and performance direction

• Develop team members through training, skill-building, and clear performance expectations

• Address performance concerns directly and professionally, including corrective action when necessary

3. ACTED Standard Reinforcement

We do not treat values as words—we treat them as behaviors tied to performance.

You will be responsible for reinforcing and modeling our ACTED Standard:

• Accountability – Own outcomes, not excuses

• Client First – Every decision improves the client experience

• Teamwork – We win together, not individually

• Excellence – High standards, consistently executed

• Diligence – Relentless follow-through and attention to detail

You will ensure these behaviors are:

• Embedded into daily operations

• Reflected in performance conversations

• Used as a standard for recognition, development, and accountability

What We’re Looking For

• Proven leadership experience managing litigation paralegals or legal support teams

• Strong understanding of personal injury litigation processes and timelines

• Demonstrated ability to manage performance through metrics and accountability

• Experience coaching employees to improve productivity, quality, and consistency

• Ability to make decisions, solve problems, and take ownership in a fast-paced environment

• Strong communication skills with the ability to influence at all levels

• Comfortable addressing underperformance and making tough people decisions when needed

What Sets You Apart

• You don’t wait for problems—you anticipate and solve them

• You hold people accountable while still earning their respect

• You understand that leadership is not about control—it’s about driving results through people

• You can balance urgency, quality, and client experience without sacrificing standards

Work Environment

• Onsite role supporting a high-performing litigation team

• Fast-paced, deadline-driven environment

• Team-oriented structure with clear expectations and accountability

Important Considerations

• This role requires consistent, reliable onsite attendance

• Performance is measured through results, not effort alone

• Leadership includes coaching, accountability, and performance management

Why Join Us

You’ll be part of a firm that:

• Operates with clear expectations and measurable standards

• Invests in people development and leadership growth

• Holds a strong commitment to client experience and case outcomes

• Believes performance and culture go hand in hand

If you’re ready to lead a team where expectations are clear, accountability is real, and results matter, apply today.