Parking Manager - The National

Parking Manager
Position Summary
The Parking Manager plays a key leadership role in delivering a seamless, elevated guest experience at The National. This position has primary responsibility for valet operations, while also providing leadership and oversight of front desk and broader guest service functions. The Parking Manager ensures every guest interaction—from arrival through departure—reflects the service standards and distinctive character of an Autograph Collection hotel.
This role requires a hands-on, service-driven leader who excels in fast-paced environments, leads teams with confidence and accountability, and consistently prioritizes guest satisfaction, safety, and operational excellence.

Key Responsibilities
Valet Operations & Guest Services

Oversee daily valet operations, ensuring efficient, safe, and welcoming arrival and departure experiences
Lead, train, schedule, and coach valet team members to meet service expectations, safety standards, and operational needs
Maintain a visible, hands-on presence at the valet stand and other guest-facing areas to support service flow, particularly during peak arrival and departure periods
Monitor vehicle flow, parking procedures, key control, vehicle retrieval times, and overall valet efficiency
Ensure valet operations comply with company policies, safety standards, driving requirements, and established procedures
Respond to and appropriately document vehicle incidents, guest concerns, accidents, or other operational issues
Monitor guest feedback and operational performance, identifying opportunities to improve efficiency and the overall guest experience
Collaborate closely with Front Office, Security, Engineering, Housekeeping, and Food & Beverage to ensure a cohesive guest experience

Front Desk Support & Service Excellence

Provide leadership and operational support to the Front Desk and Guest Services team as needed
Support front desk operations, including check-in, check-out, guest communication, and lobby coverage when operational needs require
Assist with coaching and developing Front Desk and Guest Services team members to maintain consistent service standards
Act as a point of escalation for guest concerns, resolving issues professionally and efficiently
Serve as Manager on Duty (MOD) when scheduled, overseeing overall property operations and responding to guest and operational needs
Ensure brand standards, service protocols, and property procedures are consistently upheld throughout the guest experience

Leadership & Administrative Responsibilities

Foster a positive, accountable, and service-oriented team culture
Support hiring, onboarding, training, coaching, and performance management for supervised team members
Assist with scheduling, timekeeping, payroll review, and labor management
Ensure appropriate staffing levels based on business volume and operational needs
Complete incident reports, daily logs, coaching documentation, and operational follow-up as required
Participate in leadership meetings, service reviews, and property initiatives
Partner with hotel leadership to identify opportunities to improve guest satisfaction, team performance, and operational efficiency

Qualifications

Previous hospitality leadership experience in valet, parking, guest services, or front office operations required
Strong understanding of guest service standards in an upscale or luxury hospitality setting
Proven ability to lead teams, manage high-volume operations, and handle guest concerns with professionalism
Strong focus on safety, accountability, and operational efficiency
Excellent communication, organization, and problem-solving skills
Ability to remain calm and effective in a fast-paced, guest-facing environment
Flexible availability, including evenings, weekends, and holidays
Valid driver’s license with a clean driving record
Ability and willingness to operate a variety of guest vehicles safely, including both automatic and manual transmission vehicles, as needed

Preferred Qualifications

Experience in a full-service or luxury hotel environment
Familiarity with Autograph Collection or branded hotel standards
Working knowledge of Lightspeed property management systems
Experience with Flash Valet or similar valet management software
Previous leadership experience in valet or parking operations strongly preferred

Physical Requirements

Ability to stand and walk for extended periods
Ability to work both indoors and outdoors in varying weather conditions
Ability to move quickly between valet, lobby, and front desk areas based on operational needs
Ability to lift up to 25 lbs as needed

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.