Part Time Backup Care Specialist

Wellthy is seeking a Part Time Backup Care Specialist to provide comprehensive assistance to members seeking temporary and dependable care solutions for their child, adult dependent, or pet during emergencies.

Responsibilities will include:

• Engage directly with members to understand and address their backup care needs
• Identify and engage reliable vendors to fulfill member requests, using innovative approaches to find suitable backup care solutions
• Expand the Care Network by establishing connections with local providers, including private caregivers
• Manage the end-to-end process of delivering immediate and sustainable care solutions to families
• Operate with urgency to identify at least one viable backup care solution for each member in need (within 4-6 hours of request)
• Collaborate closely with Care Operations to implement and refine best practices, and problem-solve in real-time scenarios
• Demonstrate independence and confidence in managing shift schedules
• Provide ongoing support for the successful expansion of local resources within the Wellthy Care Network, with the ability to multitask during low volume periods

You’re a great fit if you:

• Have 5+ years of childcare and/or senior care experience, particularly backup care experience
• Hold a bachelor’s degree in healthcare or child development (a plus, but not required)
• Are bilingual in English and Spanish (a plus, but not required)
• Have a proven track record of providing effective support to families in need
• Possess exceptional communication and interpersonal skills
• Demonstrate strong problem-solving skills and the ability to operate with urgency
• Are confident in managing shift schedules and working independently
• Are familiar with the local care provider landscape, including licensed providers and private caregivers
• Can identify and engage with reliable vendors and local providers to fulfill member requests
• Employ innovative approaches for sourcing suitable backup care solutions
• Show compassion and a strong commitment to enhancing the member journey
• Are willing to collaborate closely with Care Operations and other team members to implement and refine best practices
• Are comfortable with emerging technology and curious about how tools like AI can support your workflow

Part Time Shifts Available:

• Morning: 6:30am-3pm ET
• Evening: 2:30pm-11pm ET
• Overnight: 10:30pm-7am ET

*These roles require working weekends and holidays.

Total Compensation

The hourly salary range is $19-$24, depending on shift and experience.

Additional benefits include:

• Remote work environment
• Retirement savings account with matching company contributions
• Mental health benefits
• Sick days

Role Requirements:

• Strong internet connection, quiet space to take calls, and a professional (distraction-free) environment for remote work

Please note, hours may be subject to change based on business needs, with advance notice provided.