Part time Customer Service Agent for a Saas Fintech Company

MRF: 424839

Is This YOU? Then We Want to Meet You!

Are you a customer support pro who thrives in a fast-paced environment and knows how to keep cool under pressure? We're looking for an adaptable, collaborative communicator to deliver top-tier support for a fast-growing financial technology platform. If you love solving problems, sharing insights, and helping customers navigate their accounts with ease, we want to hear from you!
Snapshot

• Schedule: Shift falls within 9:00 AM – 12:00 AM ET, Monday – Sunday
• Work Type: Part-time (Remote)

Requirements

• 1–2 years of hands-on Customer Service experience.
• Hands-on experience with Zendesk.
• Excellent verbal and written communication skills (phone and email).
• High adaptability—able to pivot quickly to accommodate rapid changes in a fast-moving startup environment.
• Strong composure—keeps cool under pressure and navigates customer issues with patience and clarity.
• Highly collaborative—eager to share customer feedback and insights to help improve overall operations.
• Background or experience in Finance and Technology (FinTech) is a strong plus.

What you'll do

• Provide tier-one support via phone and email to assist users with card transactions, declined payments, card reissuance, and transaction dispute processes.
• Efficiently address and resolve general customer service inquiries.
• Work collaboratively with the internal team to share customer feedback and optimize support workflows.
• Adapt to evolving guidelines and fast-moving processes with ease.

Success looks like

• Delivering prompt, accurate, and empathetic assistance across phone and email channels.
• Maintaining a calm, reassuring presence during high-stress customer interactions.
• Actively contributing insights from support interactions to help refine team processes and customer experience.

Tech Checklist - Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.

How to apply
Start your skill assessment by clicking here: 👉 Skills Assessment Form

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.