Part-time Customer Service Representative
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America's Auto Auction (Central Houston)
2000 Cavalcade Street
Houston, TX 77009
Part-time Customer Service Representative
Growing international auction company! Part-time Customer Service Representative opening!
Rewards for Part-time Customer Service Representative
- $18.00 - $21.00 per hour, based on experience
- Part-time employees may be eligible for select company benefits
Responsibilities of Part-time Customer Service Representative
- Serves as a primary point of contact for assigned buyers and sellers.
- Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
- Educates customers on auction services, processes, timelines, and policies.
- Identifies customer needs and works internally to provide appropriate solutions.
- Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
- Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
- Handles customer concerns and complaints professionally, working toward fair and timely resolution.
- Tracks and follows up on open customer requests to ensure timely resolution.
- Escalates complex or sensitive issues to management when appropriate.
- Identifies trends in customer feedback and communicates insights to leadership.
- Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
- Maintains up-to-date customer records and communication logs.
- Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
- Performs other duties as assigned.
Work Hours for Part-time Customer Service Representative
- Tuesday - Thursday 9am - 5pm
- Friday 9am - 1pm