Part-Time Customer Service Representative

Position Summary
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and accurate information to incoming customer ride order status and travel knowledge requests.
• Informs and confirms customers of fares, date, time, anticipated delays and any additional information needed by the customer.
• Collects all pertinent customer information. Enters customer information and detailed trip information into the computer using appropriate scheduling procedures for type of trip.
• Assigns a trip time for the customer or notifies the customer that the time is not available.
• Processes customer orders/changes/cancellations/complaints/commendations according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Prompt, regular, reliable attendance is required.
• Availability to work evenings and weekends.

Education and Experience

• High School Diploma or GED
• 2 + years of customer service/and or call center experience required
• Scheduling experience strongly preferred
• Proficiency in Microsoft Office and Outlook and experience with database management and record keeping

Core Competencies

• Customer/client focus, problem solving/analysis, time management, multi-tasking, communication proficiency, teamwork orientation, technical capacity

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.