Part Time- Customer Service Representative

The Customer Service Support position serves an essential role in the Customer Service experience at Applejack Wine & Spirits. The Customer Service Support Staff is responsible in providing fast and friendly customer service, directing phone calls, helping as a back-up cashier, and assisting all customers at the Service Desk.

Duties and responsibilities

• Provide Excellent Customer Service
• Proactively approach customers to identify their needs
• Direct customers through checkout lanes to minimize long lines
• Maintain a positive attitude in a fast-paced retail environment
• Receive and direct customer phone calls
• Assist Customers to different areas of the store as needed
• Align with company programs to drive consumer loyalty
• Maintain store safety standards and store cleanliness
• Assist with Point of Sale
• Verify customer identification in order to adhere to policies for serving minors
• Process transactions efficiently
• Balance a register drawer and accurately handle cash, check, and credit card transactions
• All other duties as assigned

Qualifications

• 1-3 years of customer service experience

• Ability to use technology applicable to the position

• Dress and present self in a clean and professional manner
• Strong ability to multi-task in a fast-paced retail environment
• Excellent interpersonal, verbal, and written communication skills

Requirements

• Must be 21 or older
• Must pass background check
• Ability to stand and walk for long periods of time
• Must be able to lift 40-60 lbs.
• Ability to accommodate a flexible schedule which includes nights, weekends, and holidays

Opportunity for Career Growth and Advancement. Competitive compensation and excellent benefits. Applejack Wine & Spirits is a Drug-Free Workplace. Applejack Wine & Spirits is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour