Part-Time Customer Service Team Member

Job Title: Customer Experience Representative
Job Family: BMUSA Customer Service
FLSA Status: Hourly Summary
The Customer Experience Representative (CER) will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.
Duties and Responsibilities:

Cashier
Operate cash terminals and verify purchase price
Process payments
Clean and maintain cash office
Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
Returns
Knowledge of BrandsMart USA return and exchange policies
Handle all customer inquiries quickly in a courteous and efficient manner
Must be able to provide a solution with minimum supervision
In specific locations, receive and document customer repairs.
Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service
Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
Assist customers with delivery related inquiries
Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements.
No prior experience is required. Prior retail and/or customer service experience is preferred.
Required Skills and Competencies: Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required.