PART-TIME E-COMMERCE SALES SPECIALIST

About the Client

Our client is a UK-based group of companies specialising in the import and distribution of professional automotive refinishing products, operating since 2008. They support a network of approximately 100 active trade distributor accounts across the UK and sell through multiple online channels, including Amazon UK, eBay UK, and their own branded webstore.

As their e-commerce operations continue to expand, they are focused on strengthening their online presence, optimising marketplace performance, and driving sustainable sales growth across all digital platforms.

Key Responsibilities

Sales & Listing Optimisation

• Own and manage all product listings across Amazon Seller Central, eBay Seller Hub, and the company webstore — including pricing, variations, images, titles, and descriptions
• Write compelling, SEO-optimised product content that improves search visibility and drives conversion
• Continuously optimise listings based on performance data, platform algorithm changes, and competitor activity
• Ensure stock, pricing, and listing data are accurate first time across all marketplaces
• Identify opportunities to expand the product portfolio in line with customer demand and market trends
• Plan and execute promotional campaigns, deals, and sponsored activity to maximise revenue
• Submit two costed new product proposals per month based on market opportunities and commercial potential

Performance Analysis & Reporting

• Track and report weekly on core KPIs: revenue, units sold, conversion rate, traffic, returns, and bestsellers
• Monitor month-on-month revenue growth and gross margin performance
• Monitor Amazon Buy Box win rate and identify opportunities for improvement
• Manage and optimise advertising performance, targeting a blended ROAS of 4.0 or better and TACoS at or below 10%
• Conduct trend analysis to forecast demand and identify fast-moving or underperforming SKUs
• Monitor competitor listings, pricing strategies, and market shifts to keep the catalogue competitive
• Use data to make informed recommendations on pricing, bundling, and stock prioritisation
• Deliver a clear, actionable weekly written report through Bitrix24
• Maintain healthy account standing across Amazon UK and eBay UK at all times

Inventory & Fulfilment Coordination

• Maintain accurate, real-time stock levels across all platforms using BaseLinker and OrderWise
• Reconcile stock discrepancies between the ERP system and marketplace listings promptly
• Coordinate stock replenishment with the warehouse and procurement team to prevent stockouts and overselling
• Support the warehouse pick/pack and courier booking process for online orders where required
• Manage marketplace performance alerts, late shipment flags, and fulfilment-related issues

Customer Experience & Supplier Liaison

• Ensure all online customers receive an excellent experience by responding to messages, reviews, and escalations promptly and professionally
• Liaise with suppliers and internal teams on product data accuracy, imagery, and new product onboarding
• Maintain up-to-date product information across all platforms in line with supplier specifications

Marketing & Brand Support

• Support the online marketing strategy by ensuring listings align with promotional campaigns and brand standards
• Assist in the creation or coordination of product imagery and digital content where required
• Manage and optimise Amazon Sponsored Products and eBay Promoted Listings to drive traffic and sales
• Maintain awareness of marketplace advertising tools and apply them to improve commercial performance

About You

You are a proactive, commercially minded e-commerce professional who takes ownership of results. You are confident working autonomously, comfortable with data, and able to communicate clearly across time zones with a UK-based team. You bring ideas and solutions rather than waiting for direction, and you take full ownership of marketplace performance and accuracy.

Essential Requirements

• Minimum 2 years' experience in an e-commerce sales, marketplace management, or similar role
• Proven hands-on experience with Amazon Seller Central and eBay Seller Hub, with eBay experience being essential
• Strong understanding of listing optimisation, SEO principles, and marketplace conversion best practices
• Hands-on experience managing Amazon UK and eBay UK marketplaces
• Experience with an inventory or order management platform (BaseLinker, Linnworks, Veeqo, or similar)
• Experience with Amazon Sponsored Products and eBay Promoted Listings
• Strong understanding of pricing, gross margin, ROAS, and TACoS
• Working knowledge of UK marketplace requirements for chemical products such as paints, aerosols, and hardeners is preferred
• Proficient in Microsoft Excel or Google Sheets, with strong data analysis and reporting skills
• Excellent written English with the ability to write clear, engaging, and accurate product content
• Highly organised, self-directed, and reliable when working remotely without day-to-day supervision
• Strong attention to detail and a proactive, solutions-oriented approach
• Comfortable using or learning AI and LLM tools (e.g. ChatGPT, Claude, or similar) to enhance productivity; candidates should be using a paid AI tool in their daily work
• Able to demonstrate a clear plan for becoming productive on company systems within the first two weeks
• Comfortable working toward clear commercial KPIs, including revenue growth, gross margin, Buy Box win rate, advertising ROAS, TACoS, and marketplace account health
• Must have no other employment, freelance work, business, or commitments that conflict with the required working hours

Systems & Working Practices

• Bitrix24 for weekly written reporting
• Hubstaff for time tracking
• BaseLinker and OrderWise for inventory and order management
• Amazon Seller Central and eBay Seller Hub for market