Part-Time Family Outreach Assistant (Temporary)
Summary
A temporary part-time role making high-volume outbound phone calls to families for a Detroit K-12 school network's recommitment campaign. The person will document interactions, maintain records, and use Google Workspace for data entry over approximately 7 weeks.
Qualifications
Required
- High school diploma or equivalent.
- Strong verbal communication and customer service skills.
- Comfortable making a high volume of outbound phone calls.
- Strong organizational skills and attention to detail.
- Ability to accurately document information and maintain confidentiality.
Preferred
- Previous experience in customer service, call center, family engagement, or school office support.
- Experience working in K–12 education or with enrollment processes.
- Familiarity with Google Workspace (Sheets, Docs, Gmail) and basic data entry.
Skills & Competencies
- Professional phone communication
- Customer service and relationship building
- Organization and time management
- Accurate documentation and record keeping
- Problem-solving and active listening
- Ability to work independently while collaborating with a team
- Commitment to providing an excellent experience for families
Schedule
This is a temporary, part-time position with the following schedule:
- Monday: 9:00 a.m. – 4:00 p.m.
- Wednesday: 9:00 a.m. – 4:00 p.m.
- Thursday: 9:00 a.m. – 1:00 p.m.
Duration: Approximately 7 weeks, supporting network-wide recommitment outreach efforts