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Part Time Floor Manager

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City of Elkhart Part Time Floor Manager

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CITY OF ELKHART – JOB DESCRIPTION

DEPARTMENT	Lerner Theatre	POSITION	Floor Manager
DIVISION	Lerner Theatre	STATUS	Part-Time
CATEGORY	Hourly, $16	FLSA	Non-exempt
REPORTS TO	Director of Operations	DATE	2026

JOB SUMMARY	Serve as a representative of management and customer service at Lerner Theatre events and shows, ensuring that all customers of The Lerner Theatre receive an exemplary experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES	Serve as a floor manager at scheduled events and shows Assist part-time staff and Lerner Volunteers in their representation of the Lerner Theatre during events and shows Assist patrons as needed to ensure an exemplary customer experience Assist in pre-show set-up and post-show clean-up Strong crisis management/life safety and decision-making abilities Provide feedback to Lerner Management on concerns, issues, etc. during and post-show events and shows for resolution.

OTHER DUTIES AND RESPONSIBILITIES	Works shows driven by theatre schedule Flexibility in weekend and night availability Remains flexible to take part in other duties and be a team player

EDUCATION AND EXPERIENCE	Graduate of accredited high school Customer Service experience a necessity First Aid experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES	Ability to multi-task Ability to lead and direct in high stress situations Ability to work under stress and fast paced environment Ability to handle concerns of general public courteously and efficiently Ability to read and understand seating charts and facility maps

PHYSICAL, MENTAL, AND VISUAL SKILLS	Ability to stand for long periods of time Ability to stay calm under pressure Vision clarity with or without corrective lenses to see adequately in limited lighting

WORKING CONDITIONS	Fast-paced theatre and office environment that requires interaction with other staff, building partners and promoters Constant customer contact

POST OFFER TESTING REQUIREMENTS	The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment). Background checks producing acceptable BMV and criminal history reports required.

POLICY STATEMENT	The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions. This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

EMPLOYEE ACKNOWLEDGEMENT

I have read and understand all of the above. I have reviewed the duties and responsibilities for which I am responsible, as well as the minimum requirements of this position, with my supervisor. I understand that this document does not create an employment contract, and the above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described. Rather, they are intended only to describe the general nature of the job.

EMPLOYEE FULL NAME		DATE
EMPLOYEE SIGNATURE		DATE

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Part Time Floor Manager

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