Part-Time Front Desk/Scheduling - LIBERTY

Part-Time Patient Services Representative – Liberty, MO

Element Medical Imaging is seeking a part-time Patient Services Representative to serve as the first point of contact for patients and visitors, providing friendly, compassionate service to patients receiving diagnostic imaging services.

Schedule: Every Wednesday and Thursday, 4:30 p.m.–10:00 p.m. (11 hours per week). Additional shift opportunities will be available.

Location:
9778 N Ash Avenue
Kansas City, MO 64157

Position Requirements

• High school diploma or equivalent.

• Proficient typing and computer skills.

Skills and Abilities

• Excellent customer service and telephone skills.

• Sound judgment and problem-solving abilities.

• Ability to communicate clearly and positively with patients, families, coworkers, supervisors, and referring providers.

• Flexibility and adaptability to changing needs.

• Ability to work effectively in a fast-paced environment.

Position Responsibilities

• Greet patients, vendors, and visitors in a friendly, welcoming manner.

• Answer patient questions and provide assistance and directions as needed.

• Answer a multiline phone promptly and professionally.

• Respond to messages received through the general office email address.

• Review patient information to ensure required paperwork is complete and accurate.

• Verify that insurance information is complete.

• Schedule new and follow-up appointments using MedInformatix software.

• Register patients and update patient records as needed.

• Communicate with referring providers’ offices regarding patient care and appointments.

• Process patient payments.

• Follow company policies regarding attendance, appearance, and service.

• Maintain the confidentiality of patient and facility information in accordance with company policies.

• Keep the waiting room quiet, calm, and welcoming.

• Uphold the reputation of Element Medical Imaging by treating every patient and visitor with kindness, respect, and compassion.

Physical Requirements

This position requires prolonged sitting, effective communication, and visual acuity sufficient to read and review patient records.

Work Environment

Indoor, climate-controlled office environment.

Equipment Used

Computer, printer, multiline phone, fax machine, and copier.