Part-Time IT Help Desk Support - 24 hours per week

At Software Improvement Group (SIG), we empower organisations to enhance their software quality through in-depth source code analysis and customised strategic advice. Our software assurance platform, Sigrid, combined with our expert IT consultants, allows our clients to take full control of their software environments. This ensures that their technology becomes a driver of success rather than a source of risk. With a strong market presence and ambitious growth plans for the coming years, we are looking for individuals who want to help us achieve these goals. As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of:

• Strong customer service oriented mindset: you enjoy helping people and take pride in their satisfaction.
• Deploying Macs, iPhones, and iPads using Apple Business Manager and Zero-touch deployment with Mobile Device Management.
• Placing hardware orders and maintaining the hardware inventory and asset management records.
• Coordinate hardware repairs with Apple authorized service providers.
• Troubleshoot Meeting Room Platforms (e.g., Microsoft Teams Rooms, Zoom Rooms) and performing regular room checks, particularly before important meetings and events.
• Supporting network printers and multifunction devices, including drivers and print queues.
• Helpdesk Ticket Assignment and resolving common issues on first contact: password resets, account lockouts, email, VPN, printing, network access, and software problems.
• Escalate unresolved or complex issues to Second-Level Support.

You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

Activities

• Gain SIG expertise and learn all about SIG offerings
• Share knowledge with your colleagues / coach them / act as a sparring partner
• Handle and process client ticket request, document client related or internal processes
• Contribute to automation of processes
• Manage user access to specific applications

• MBO - HBO or equivalent formal training in Computer Science/Engineering
• 2+ years' work experience in an IT supporting technical field
• Excellent interpersonal skills
• Analytical and geared to problem solving
• Service mentality towards clients
• Experience with managing a fleet of Apple devices
• Excellent command of the English language, verbal & written