Part-Time IT Support Specialist

Position Overview

We seek a proactive, customer-focused IT Support Specialist to provide technical support, manage IT assets, and maintain reliable hardware, software, and network systems. The ideal candidate has help desk experience, strong troubleshooting skills, and experience maintaining accurate inventories while following structured support and ticketing processes.

• Key Responsibilities
• Technical Support & Applications

• Provide first- and second-level hardware, software, and network support in a reactive, on-demand environment.
• Manage Help Desk tickets, ensuring timely resolution, appropriate escalation, and complete tracking. All work must be recorded in the ticketing system.
• Support call center systems, monitor performance, resolve user issues, and coordinate with vendors.
• Support Microsoft 365, including language changes and troubleshooting SharePoint and Excel macro errors; configuration work is excluded.
• Resolve browser issues involving synchronization, password recovery, extensions, and updates.

Security, Access & Connectivity

• Support YubiKey and Microsoft Entra authentication.
• Manage access, permissions, and licenses based on approved requests and enforce secure access practices.
• Configure and support employee VPN access, manage WireGuard users, and troubleshoot connectivity.

Hardware & Software

• Install, configure, and maintain computers, peripherals, and mobile devices.
• Set up new or reassigned equipment, including Entra and Intune where applicable, VPN, DialPad, Slack, and browser favorites and extensions.
• Deploy software, updates, and patches to maintain secure, efficient systems with minimal downtime.

Assets & Procurement

• Maintain accurate equipment, software, and license inventories and assignment records.
• Manage asset lifecycles from procurement through disposal.
• Research vendors and compare pricing, specifications, warranties, delivery timelines, and overall value.
• Recommend purchases based on cost, quality, compatibility, and business needs.
• Coordinate purchases with management and approved vendors, ensuring documentation and budget alignment.
• Maintain purchase, vendor, warranty, and cost records; identify savings while preserving quality and efficiency.

Documentation & Process Ownership

• Create and maintain user guides, FAQs, and internal documentation.
• Report Help Desk metrics, resolution times, and system performance.
• Support IT and security audits and compliance requirements.
• Collaborate across teams to support operations and projects.
• Train employees on basic troubleshooting and IT best practices.
• Promote clear Help Desk processes, accountability, and visibility of all IT activities through approved systems and tools.